Pinnacle Security Consumer Reviews
Choosing the most reliable home security company is an important step when protecting your family and securing your personal property. That’s why Home Security Bulletin provides unbiased information to help consumers make informed choices.
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Tags: consumer review, Home Security Reviews, pinnacle, pinnacle security
May 8th, 2008 at 5:21 pm
Do not use this company. They didn’t bring me a sign to put in my yard for two weeks. My home was not adequately secure from the start, so they had to come back and several times and try to fix it. They “accidentally” charged $99 to my account and wanted me to send them a copy of my statement to prove to them that they had done it. They ended up crediting it back to my account.
Just yesterday, they charged another $45 to my account that they admit shouldn’t have been done. I have to wait several weeks for a check for that mistake. I purposely set off my alarm today and let it go until it turned itself off. The technician is here now saying that the signal to the cell tower in my home is not strong enough. Yippee! Maybe I can get out of my contract with them because of this. I won’t hold my breath.
June 11th, 2008 at 11:30 pm
I just recently quit my job at Pinnacle Security. The whole company has the worst management I’ve ever seen, right down to their particular branch managers. The salesmen have to resort to lies, half-truths, and cover-ups just to break even with the debt they have to Pinnacle because of all the hidden charges the company puts on the reps. The system is average at best. The prices are easily 13 to 20 dollars more than the average person pays for home security. Making a profit on top of that is extremely difficult. It is no wonder the service is horrible. i once had a problem with my payroll, and the person who was responsible for that back at corporate didn’t answer my calls for a week. Within the first month of the summer term, our branch had 10 guys quit because of payroll problems. I’m sorry if me or anyone I know directly has caused you any inconvenience. To everyone else out there, dealing with the Pinnacle Door-To-Door Sales Representatives like I was: the best objection is shutting the door.