Comments for Home Security Bulletin

Comment on Pinnacle Security Consumer Reviews by Debbie

Debbie — Sat, 08 Nov 2008 20:26:42 +0000

Flat out-they suck!!! We have had the system for 9 months now and nothing but problems. We have never been alerted when we have power outages, which is often. The salesman lied to us-and we signed up based on those lies. Only to have Pinnacle not honor anything the sales rep told us. I was counting down the days until our 1 year contract ends (the sales rep told us we could cancel at any time!!) and I just received a call today from them telling us they made a mistake, its not a 1 year contract, but a 3 year contract!!! I cinstantly get conflicting info regarding our account and no one seems to care what anyone else from their company has told me. I get calls and notices saying our account is past due when they have been paid. They are unorganized liars, scammers, unethical, immoral scum!!

Comment on Pinnacle Security Consumer Reviews by Ryan

Ryan — Wed, 05 Nov 2008 15:52:45 +0000

I have had Pinnacle for about 6 months, and have had none of the problems described here. Every time the power goes out, I receive an immediate call from Pinnacle. I have yet to have an alarm go off, but I did take the batteries out of my smoke detector, only to set the whole system off and get 2 calls from Pinnacle regarding the smoke detector. I find that it is a bit expensive, but I enjoy the online monitoring and the comfort of knowing my house is locked up tight. I have nothing but good things to say at this point. I just hope they keep up the level of care.

Comment on Pinnacle Security Consumer Reviews by JMG - former employee

JMG - former employee — Sun, 21 Sep 2008 02:40:09 +0000

I used to work for Pinnacle. When I was being recruited, the CEO spoke to a big group of us at on of the Pinnacle offices and spoke about integrity, family, and hard work.

I was sold.

My manager that recruited me promised a lot of things before I signed and throughout the summer that he never came through with. In fact, at the end of my time, when I was consulting the corporate office about his promises, I was told that my manager has denied everything I was claiming.

I guess I shouldn’t be too surprised. My office manager, the manager I refer to, was an amazing salesman but a terrible manager. Nearly 25 people in our office left mid-summer. Our regional manager (the one above our office manager) came to “train” us once and taught us the delicate ways of getting around the truth and having people sign up without their definite cognizance.

Now I don’t think everyone is like this in the company, and I don’t make a blanket statement about Pinnacle, but this was my experience.

If you buy from them or work for them, make sure you do your homework and ready EVERY word of your contract. If you make deals on the side with people, make sure to ALWAYS GET IT IN WRITING.

Comment on Pinnacle Security Consumer Reviews by Home Security Systems and Alarms in Arizona

Home Security Systems and Alarms in Arizona — Tue, 09 Sep 2008 00:53:28 +0000

We occasionally refer customers to Pinnacle security because we are not a national company. The experience Alan Smithee has said to have had is not typical. Pinnacle is a relatively new company that experienced growth at alarming speeds. It is reasonable to expect certain delays as typical for a growing company. Things will get better as they begin to “settle” in their position as one of the largest security companies

Comment on Defender Direct – Internet Special by Home Security Guy

Home Security Guy — Thu, 04 Sep 2008 00:46:47 +0000

Ill get the ball rolling here…

Does everyone agree that Honeywell is the leader in security systems because of the quality of their products?

Comment on Alarm Force by Home Security Miami Florida

Home Security Miami Florida — Wed, 03 Sep 2008 23:20:50 +0000

We have done business with AlarmForce and they are a great company. Not the largest in Nation but they do a great job and have all of the abilities and offer the same support as the nation’s largest alarm companies.

Comment on Defender Direct by Claudia Johansen

Claudia Johansen — Tue, 26 Aug 2008 23:42:09 +0000

I have had my system for 30 days and have nothing but a nightmare from the Defender Direct local management and installer. My husband had to reconfigure the entire system so we were able to arm it without the alarm going off when we left our home. Our remotes would not arm away either, again my husband had to reconfigure.

They are a terrible company and I want out of the contract barely 30 days old. ADT will not help me nor Defender Direct. I will do whatever I need to do so people are not service by this company.

Comment on Pinnacle Security Consumer Reviews by Alan Smithee

Alan Smithee — Thu, 12 Jun 2008 05:30:46 +0000

I just recently quit my job at Pinnacle Security. The whole company has the worst management I’ve ever seen, right down to their particular branch managers. The salesmen have to resort to lies, half-truths, and cover-ups just to break even with the debt they have to Pinnacle because of all the hidden charges the company puts on the reps. The system is average at best. The prices are easily 13 to 20 dollars more than the average person pays for home security. Making a profit on top of that is extremely difficult. It is no wonder the service is horrible. i once had a problem with my payroll, and the person who was responsible for that back at corporate didn’t answer my calls for a week. Within the first month of the summer term, our branch had 10 guys quit because of payroll problems. I’m sorry if me or anyone I know directly has caused you any inconvenience. To everyone else out there, dealing with the Pinnacle Door-To-Door Sales Representatives like I was: the best objection is shutting the door.

Comment on Defender Direct by Laura L. Hallett

Laura L. Hallett — Tue, 20 May 2008 16:01:12 +0000

On 4/09/08 we contacted Jerald at ADT Security Services for a in home alarm system and services. on 4/11/08 John Vogel of Defender Direct came to our home representing ADT and installed 1 key pad, 1 battery back up, 1 door sensor and 1 motion detector (all wireless). This took him 6 hours on a 1960 single wide mobile home. At the end of the installation he had my companion Earl sign all the documentation. They told us after they had a canceled check for payment that we MAY need a permit so the police or fire would respond to ADT’s calls. When we asked where do we get the permit the answer was call the local police. While investigating we found that there is an application process to the permit. So I called Defender Direct to see if the contract cancellation process could be extended for the period needed for the permit process. I was told by Marcus of Defender Direct that they never deny a permit and I was worrying to much. He became very rude and upset me a great deal and my companion Earl took the phone and spoke with Marcus. At that point Marcus called me all kinds of profane names to my Companion. When my Companion asked to speak to his supervisor Marcus told Earl that he was the “OWNER” of Defender Direct. We decided to cancel the contract as we did not want to pay for services for the next 3 years that we MAY NOT be able to use the alarm. We canceled directly with ADT on 4/14/08 using their cancellation forms via FAX. While canceling we found that this was considered a MONITORED ACCOUNT. And there was little that ADT was willing to do for us the consumer. Defender Direct is still billing us even though ADT has our cancellation. I then contacted Warren Knight of Dealer Esculations (a dept. of ADT) on 4/14/08 leaving a message on his voice mail. No response was made to me from Mr. Knight so on 5/15 I called again and Mr Knight a sured me that he would contact me on 5/16 with the status of the cancellation with Defender Direct. As of this date 5/20/08 Mr Knight has not contacted either of us. Defender Direct has withdrawn the following amount from my bank account on 4/11 $99.00 for installation on approx 4/25/08 $73.32 then on 5/15/08 $43.99. I have had to block my checking account so they do not take any more money from me. I just want my money back and their system out of our home. They do not have good customer relations.

Comment on Pinnacle Security Consumer Reviews by Barbara Mosher

Barbara Mosher — Thu, 08 May 2008 23:21:32 +0000

Do not use this company. They didn’t bring me a sign to put in my yard for two weeks. My home was not adequately secure from the start, so they had to come back and several times and try to fix it. They “accidentally” charged $99 to my account and wanted me to send them a copy of my statement to prove to them that they had done it. They ended up crediting it back to my account.
Just yesterday, they charged another $45 to my account that they admit shouldn’t have been done. I have to wait several weeks for a check for that mistake. I purposely set off my alarm today and let it go until it turned itself off. The technician is here now saying that the signal to the cell tower in my home is not strong enough. Yippee! Maybe I can get out of my contract with them because of this. I won’t hold my breath.